Frequently Asked Questions

SHIPPING & DELIVERY

1. How long does delivery take?

- Australia: 7–14 business days
- New Zealand: 10–18 business days
- United States & Canada: 12–20 business days
- United Kingdom: 12–20 business days
- Europe: 14–25 business days

Tracking is included with every order. You will receive your tracking number within 1–3 business days of ordering.

 

2. Do you offer free shipping?

Yes. Free worldwide shipping on every order, no minimum.

 

ORDERS & RETURNS

1. Can I change or cancel my order?

Contact us as soon as possible after ordering through our Contact Us page. We will do our best to make changes before dispatch. 

2. What is your returns policy?

We accept returns within 30 days if your item arrived damaged, faulty, or not as described. Visit our Returns Policy page for full details.